FAQs
Q: How early do I need to book and pay my deposit?

A: Bookings are only confirmed once a deposit is received, which will be processed on a first come first served basis, so the earlier the better. For Weddings and Proms, we would recommend 6 months in advance. However, subject to availability, any booking can be made online up to 24 hours in advance. If you need a service within 24 hours, you can call us on +44(0) 7454 629 845 and we can check availability.

Q: What forms of payment do you accept?
A: Online bookings will accept cash, card or paypal payments. Note that cash bookings will still require a deposit to be paid by card, which can be by phone or online. The driver will accept cash or card payments on the day of travel.
Q: When do I need to make payment?
A: Bookings are only confirmed once a deposit is received. Weddings and proms need to be paid in full by 1 month before the date of hire.
Q: Once I've made a booking, can I amend it?
A: Yes. Amendments can be discussed over the phone or via email and you will receive confirmation of the amendment
Q: I want to book a car for my wedding, but I'm not sure of the details. Should I still book early?
A: Yes absolutely. Get the car reserved as soon as possible then we can discuss details nearer the time. Detailed changes are unlikely to have much impact on the price quoted.
Q: What is your refund & cancellation policy?
  • Wedding and Prom Cancellations: Cancellation up to 1 month before the event will receive a full refund minus 20% booking fee. After that time, they will incur a 50% charge, 80% on the day before, or 100% for no show.
  • Special trips, date nights and tour cancellations: Cancellation up to 48 hours before the event will receive a full refund minus 20% booking fee. After that time, they will incur a 50% charge, or 100% for no show.

Please note that all the cancellations must be notified as soon as possible by e-mail to info@luxurycars.org.uk

Q: Can I change the destination during the journey, or add a waypoint (e.g. to collect someone)?

A: Yes. If there is a significant detour or waiting time, then the driver will inform you of the extra cost, based on mileage and time.

Q: What if my flight is delayed?

A: As long as you provided your flight number, there is no extra charge if your flight is early or delayed as we continuously monitor the status of your flight and work on the basis of scheduled arrival times. If the delay is significant, we may need to supply an alternative vehicle to the specific one booked.

If you have not provided your flight number or informed us of the delay, the car will be dispatched, wait for up to 1 hour, then return incurring additional charges.

Q: What happens if my flight is cancelled?

A: Please contact us as soon as possible on +44 (0) 7454 629 845. As long as you have provided us with your flight number, we will monitor your flight and place your booking on hold for 24 hours and you can re-book your transfer at no extra cost within this period. In some cases we may need to supply an alternative vehicle to the specific one booked. Please note that failure to get in touch within 24 hours after the scheduled flight will result in no refund.

If you have not provided your flight number or informed us of the cancellation, the car will be dispatched, wait for up to 1 hour, then return incurring additional charges.

Q: What happens if I damage or soil the vehicle?

A: The supplied vehicles are nearly new high spec models which are maintained to a very high standard. Damage or soiling will be charged to the clients payment card or claimed from the client.